When you want to update the Operating Expenses for a Building, there are a number of ways you can do it to produce different outcomes. The core optionality is focused on including or excluding Electricity and/or Janitorial costs, the combination of the two (aka "E&J") most commonly referred to as Utilities.
If E&J are included in the Operating Expense estimate, that's the easy baseline situation. Check the boxes for both Electricity and Janitorial and be on your way.
If you want to exclude Electricity and/or Janitorial (or that's how the Building works), then don't check the boxes. When the boxes are not checked, two new field appears for ESTIMATES that you can include if you want to "gross up" the Operating Expenses for an apples to apples Full Service comparison. The fields will default to $2.00/SF/YR for Electricity and $1.00/SF/YR for Janitorial. Change it to whatever makes sense for your market / that building.
If you want to display a "Modified Gross" structure across all of the Buildings in a survey because that is the local custom and Tenant's are used to handling/contemplating those costs separately, then don't check either box and change the estimate to ZERO $0.
By doing the above to either Electricity or Janitorial or both, the final deliverable will add the phrase "+E&J" or "+E" or "+J" to the full service rate. It would like this one of these:
